On this page (5 sections)
In short
Course fees are non-refundable when you cancel, but you can move to another session once for free or send someone in your place.
If we cancel or postpone a session, you choose a full refund or a free move to another session.
Refunds are paid within 30 business days, in full, with no payment fees deducted.
- At least 7 days before your session starts
Move to another session, once, at no cost. The move depends on a seat being available in the session you choose.
- Fewer than 7 days before, or a second move
Counts as a cancellation. You can still send someone in your place.
- Before the session starts
Send someone in your place. Tell us the new learner's name and email. The certificate is issued in their name.
- You do not attend and do not send anyone
The fee is not refunded and the session cannot be moved.
If you can no longer attend
Fees paid for a course are not refunded when you cancel, whatever the reason. Instead you can:
- Move to another session, once, at no cost. Tell us at least 7 days before your session starts. The move depends on a seat being available in the session you choose.
- Send someone in your place. Tell us the new learner's name and email before the session starts. The certificate is issued in their name.
A second move, or a request made fewer than 7 days before the session, counts as a cancellation. You can still send someone in your place. If you do not attend and do not send anyone, the fee is not refunded and the session cannot be moved.
Private group sessions
For courses booked as a private group, the same rules apply to the group's date: you can move the date once at no cost if you tell us at least 7 days before, subject to the instructor's and the laboratory's availability. Group members can be changed freely before the session.
If we cancel or change a session
If we cancel or postpone a session (for example, if the instructor is unavailable or the laboratory cannot be used), we will tell you as soon as we can, and you choose one of the following:
- a full refund of what you paid for that session, or
- a place in another session of the same course at no extra cost.
If we change the instructor or the room, we tell you before the session. The course content stays the same.
How refunds are paid
When a refund is due (for example, when we cancel a session, or if you paid twice by mistake), we refund the full amount within 30 business days of confirming the refund. No payment fees are deducted. The refund goes back through the channel you paid with, or to a bank account in the payer's name.
How to ask
Email info@t2bacademy.com with your order number (shown on your payment page and confirmation email), the learner's name and what you would like to do. We reply to confirm every change in writing.
Payments are received by TIBD Company Limited, which operates T2B Academy.
Questions about this?
To move a session, send someone in your place or ask for a refund, email info@t2bacademy.com with your order number.